RETAIL FAQ

PRODUCT

  • 100% Made in Los Angeles, USA.

    We knit, cut, sew, and finish all of our garments in Los Angeles, keeping our carbon footprint low. 

  • All of our cotton fabrics are produced in Los Angeles using 100% US-grown cotton. All knitting, cutting, sewing, dyeing and customizing is done in Los Angeles within a 5 mile radius. Partnering with local craftspeople allows us to support our community, while reducing the impact of our supply chain's carbon footprint. We work with Los Angeles County factories that pay above the minimum wage per hour ($17.27/hour as of July 2024) and treat their workers fairly. California currently has the highest EPA standards in the USA and all of our factories adhere to these standards.

  • To find the best size and fit for you, please refer to the size chart for the particular item you are interested in. This can be found directly on the respective product page.

  • Each style has special care instructions attached to the garment and listed on the respective product page. Please follow these instructions carefully.

  • To be notified of any restock, please follow our Instagram.

  • We have core colors that we carry year round.

    All other colors are limited-edition and only available for a few months at a time. Meaning once they're gone, they're gone.

ORDERS

  • If you have not received an order confirmation email within 24 hours, please contact info@labdip.la. If you have not received a shipping confirmation email within 4 business days, please contact us.

  • Unfortunately, once an order is placed we are unable to make any adjustments.

  • We cannot combine orders. Please be sure to place all desired items in the cart before checking out.

  • Unfortunately, after an order is placed we are unable to make any changes to shipping addresses.

  • If you entered the correct code and are still having issues, please contact info@labdip.la with your code and we will be happy to assist you.

  • Once an order is placed, we cannot apply the discount code. Please save this code for your next order.

  • Once the package has left our facility in Los Angeles, CA (USA) - we are not responsible for any misdelivered, lost or stolen goods. Please verify the shipping address you input matches your correct location. Check with your neighbors to make sure that they did not receive it by mistake. Many times, packages are marked delivered before they actually are – give it a few days for it to arrive.

    If you still have not received it, we recommend opening a claim with the shipping company. We do not file claims on behalf of customers for missing packages.

SHIPPING

  • Use this text to share the answer to the question with your customers.

  • No, local pick up is only available for wholesale orders.

  • We estimate that your items will process and ship in 4-7 business days. All items with future ship dates are marked with an estimated ship date in the product detail.

  • Yes, we can ship to almost anywhere in the world.

  • Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

    Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

RETURNS AND EXCHANGES

  • Please take a look at our return policy to see if your purchase qualifies for a return or exchange.

  • Please email info@labdip.la and we'll resolve this for you.

  • Please email info@labdip.la and we'll resolve this for you.

  • Once item(s) are received and inspected, store credit will be issued for returned item(s) (please allow up to 7 business days for processing).

    Store credit will be issued to the email address that was used to complete your order. You can apply your store credit to orders placed on labdip.la until the remaining balance is zero. Your credit will be available to use once your return is delivered and processed. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued.

COMPANY

  • We are based in Los Angeles’ Fashion District.

  • We're open to collaborating with positive people to help push our small business and big industry forward.

    Please email us at info@labdip.la to see what positions we are currently hiring for.

  • If you're passionate about our products and have a pitch for content, please apply for our Affiliate Program.

    If you're a model or photographer, please email your portfolio, rate card, and Instagram handle to info@labdip.la.

    If you're looking to discuss a business collaboration, please email your proposal to info@labdip.la.

  • Not yet! Follow our Instagram to stay up to date on all openings.

  • For the latest news on all things labdip, follow our Instagram.

WHOLESALE

  • Please visit our wholesale FAQ for information or apply for a wholesale account to get access to samples, pricing, and to be able to shop blank apparel online.